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ADULT EDUCATION PROGRAM
OUTLINE
DENTAL BUSINESS
ASSISTANT
I. Role of a Business Assistant
A. Legal Aspects
B. Ethical Aspects
C. Job Availability
II. Office Management
A. Appointment Scheduling
B. Supply Inventory
C. Telephone Techniques
D. Records Management
E. Recall System
III. Oral and Written Communication
A. Letter Writing
B. Spelling
C. Effective oral Communication
IV. Managing Insurance Claims
A. Dental Insurance Technology
B. Organizing Information
C. Completing Claim Forms
D. Methods of Calculating Benefits
E. Methods of Computing Benefits
F. Coordination of Benefits
V. Collections and Payment Plans
A. Making Financial Arrangements
B. Monthly Statements
C. Collection Calls and Letters
D. Accounts Receivable Report
VI. Accounts Receivable Bookkeeping
A. Patient Accounts Records
B. Pegboard Bookkeeping
C. Adjustments and Account Special Entries
D. Bank Deposits
VII. Accounts Payable Bookkeeping
A. Payroll
B. Check Writing
C. Checkbook Reconciliation |
